Frequently Asked Questions
Everything you need to know about your Gundam Planet order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location and customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements to a similar item you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination and weight of your package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products officially licensed?
Absolutely. At Gundam Planet, we pride ourselves on quality and authenticity. All our apparel and merchandise are 100% officially licensed products.